Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

1.1 Seller of publications of Vishwaguruji Publishing house and operator of the e-shop VISHWAGURUJI PUBLISHING HOUSE s.r.o.
Registered office: Sv. Martina 4738/103
919 35 Hrnčiarovce nad Parnou
IČO: 46 152 911
DIČ: 2023258347
IČ VAT: SK2023258347

1.2 The buyer is any natural or legal person who contacts the seller in any way with the intention of purchasing the goods offered by the seller.
1.3 The buyer is also any natural or legal person who contacts the seller in any way with a request that the seller procure goods that are not included in the offer, with the intention of purchasing these goods.
1.4 By using the seller's online store website and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until the issuance of new Terms and Conditions.

2. ORDERING

2.1 The buyer can order goods as follows:
a) via the shopping cart on the seller's website,
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the sent order within 24 hours by email and will also notify the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The buyer can cancel the order within 24 hours of ordering the goods without giving a reason. The buyer can cancel the order in the Customer section of the seller's website, by phone or e-mail. After verifying that the conditions for canceling the order have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or by phone. If the amount for the ordered goods has already been paid, the seller will send the money back to the buyer's bank account or deliver it in another way that they agree.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, the seller will immediately refund the paid amount to the buyer in full, or offer him a replacement product, or another solution, if the buyer agrees. The seller has the right to cancel the order also if he cannot contact the buyer (incorrectly provided or missing contact information, unavailability, ...).

2.7 It is also possible to order goods by e-mail or by phone.

3. PRICES

3.1 The Seller is a VAT payer.
3.2 The price for shipping the goods is added to the basic price of the order, depending on the delivery method chosen by the Buyer. The price is derived from the total weight of the ordered goods and the current rate is visible directly in the order (for each method of transport). Packaging is included in the transport price.

4. PAYMENTS

4.1 The Buyer can pay for the goods in the following ways:
a) Cash on delivery or by transfer to the Seller's account based on a proforma (advance) invoice. Based on the sent order, the Seller will issue a proforma (advance) invoice, which will be sent together with the order confirmation by e-mail if the Buyer requests it. The Buyer can make this payment as follows: by transfer order from his account, or by direct cash deposit to the Seller's account,
b) TATRA CARD: payment card, apple pay, google pay. This information is entered on the secure Tatra banka website, we do not have access to any of your card details.
c) Via internet banking. After confirming your order with us, you will be redirected directly to the bank's website, where you simply enter your internet banking login details.
4.2 The e-shop allows payment in EUR and CZK
4.3 The seller sends the tax document (invoice) to the buyer by email after payment.

5. DELIVERY TERMS

5.1 The delivery time for goods in the seller's offer is in most cases within 8 working days from the confirmation of the order, the maximum delivery time is 14 days or may be extended after agreement with the buyer. The seller will inform the buyer about the delivery time and delivery date when confirming the order by phone or email. If the buyer does not agree with the announced extended delivery time, he has the option to cancel the order in accordance with point 2.5 of these Terms and Conditions. 5.3 The goods will be dispatched immediately after the order is confirmed and all conditions for removal from storage are met.

6. DELIVERY OF GOODS

6.1 The seller ensures the transport of the goods in the manner chosen by the buyer from the currently offered options in the order. Options (not all may be available at the moment): a) DPD courier service, b) PACKETA
6.2 The place of collection is determined based on the buyer's order. Delivery is considered to be completed when the goods are delivered to the specified place.
6.3 The goods are appropriately packaged and secured. The buyer is obliged to check the integrity of the shipment when receiving the goods.
6.4 The seller will deliver the operating instructions and warranty card together with the goods if the nature of the goods requires it.
6.5 The seller is responsible for the goods until they are received by the buyer. The goods are considered to be received by the buyer from the time when the buyer has received the goods in writing.

takes over the goods.
6.6 The seller is not responsible for the delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. The seller resolves such cases by delivering new goods to the buyer after paying all damages to the carrier.
6.7 In the event of greater interest, it may happen that we have a shortage of goods and so we can deliver the goods you ordered to you in several packages, while you pay the postage and packaging as for one package.

7. WITHDRAWAL FROM A COMPLETED ORDER

7.1 The buyer is entitled to withdraw from a completed order in accordance with the law without giving a reason (according to the law "withdrawal of the purchase contract", if the buyer has already received the goods) within 14 working days from the date of receipt of the goods.
7.2 The goods to be returned must be:,a) undamaged,b) complete (including accessories, documentation, ...),c) including the enclosed proof of purchase.
7.3 If the buyer decides to return the goods according to point 7.1 of these Terms and Conditions, he is obliged to:a) contact the seller with a request to withdraw from the completed order, provide the order number (variable symbol), date of purchase and his account number for a refund,b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and use appropriate packaging so that the original packaging and the goods themselves are not written on, glued or otherwise damaged during transport (the seller is not liable for any loss or damage to the goods during transport),c) pay the expenses related to the return of the goods (postage, insurance, ...).
7.4 After fulfilling the conditions under points 7.1 to 7.3 of these Terms and Conditions and after receiving the returned goods, the seller is obliged to: a) take back the goods, b) return the full price to the buyer no later than 14 days from the date of withdrawal from the completed order.
7.5 In the event of failure to meet any of the conditions under points 7.1 to 7.3 of these Terms and Conditions, the seller will not accept withdrawal from the completed order and the goods will be returned at the buyer's expense.

8. WARRANTIES AND COMPLAINTS

8.1 Handling of complaints is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. Proof of purchase (attached invoice) is always sufficient to exercise rights from liability for defects (complaint). The presentation of a proof of purchase for the purpose of a complaint is sufficient even if a warranty certificate was issued, but the customer has lost it.
8.3 The warranty does not apply to normal wear and tear of the item (or its parts) caused by use.
8.4 The buyer is obliged to deliver the claimed goods clean, mechanically undamaged, with a copy of the invoice and delivery note. The buyer is obliged to send a description of the defect along with the goods.
8.5 COMPLAINT PROCEDURE:
8.5.1. Inform us as soon as possible by email or telephone about the product defect.
8.5.2. Send the product back to the seller's company address

9. PERSONAL DATA PROTECTION

Personal data protection policy

Contact details of the personal data administrator:

Name: VISHWAGURUJI PUBLISHING HOUSE s.r.o., operator of the Vishwaguruji.press e-shop for the Vishwaguruji Publishing House publishing house.
VISHWAGURUJI PUBLISHING HOUSE registered office address p. r. o.: St. Martina 4738/103, 919 35 Hrnčiarovce nad Parnou, Company ID: 46 152 911, E-mail: office@vishwaguruji.press, phone: 0911 342 762

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "Regulation"), the Act on the Processing of Personal Data and Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Acts, as amended.

By sending an order from the online order form or by concluding the Agreement, the Customer confirms that he/she understands the terms of personal data protection, that he/she expresses his/her consent to their wording, and that he accepts them in full.

9.1 Terms

Data subject: A natural person (consumer and self-employed person) to whom the personal data relate (hereinafter also "You" or "Customer");
Personal data: Any information about an identified or identifiable customer; an identifiable customer is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (hereinafter also "data" or "information");
Controller: The entity that determines the purpose and means of the processing of personal data, carries out the processing and is responsible for it. The controller of personal data is the operator of the Naturshop.sk e-shop (hereinafter also "we");
ProcessorAn entity that, based on the law or on the authority of the administrator, processes personal data for the administrator, based on a personal data processing contract (hereinafter also "business partner" or "partner");
Websites: Websites available at www.vishwaguruji.press
Purpose of processing personal data: The reason why personal data is processed. Such a reason may be, for example, performance of a contract, management of user accounts, handling of suggestions and complaints, sending information newsletters, or displaying advertisements based on customer interests;
Cookies: Short text files that are stored by your web or mobile browser. Most cookies contain a unique identifier, the so-called cookie ID. This is a string of characters assigned by websites and servers to the browser that saved the cookie. This allows websites and servers to distinguish and identify individual browsers. Cookies are used to improve the functioning of websites, evaluate their traffic, and for the purpose of better targeting marketing activities. If you browse our website, we assume that you agree to the use of these files.
Third countries: countries outside the European Economic Area, which primarily includes the member states of the European Union and Iceland, Liechtenstein and Norway.

9.2 What personal data is processed?

We and our contractual processors, depending on the relevant legal title and purpose of the processing, process the following personal data or categories of personal data:

identification and address data: e.g. name, surname, delivery or other contact address, address of the collection point, registered office, company ID, VAT number, VAT number;
electronic contact data: e.g. telephone number, e-mail address;
other electronic data: IP address, cookies;
other personal data associated with the contractual relationship: bank account number, order history;
other personal data: typically data provided by customers in the order form or other documents and when communicating with us, including later updates.

9.3 What is the origin of personal data?

We process the data that you provide to us, e.g. when ordering our services, registering a user account, communicating with us or subscribing to newsletters, participating in competitions or testing products, etc. Typically, this includes:

identification and address data;
electronic contact data;
other personal data associated with the contractual relationship.
And also data that we automatically obtain based on the fact that you browse our websites. Most often, this includes:

other electronic data:
cookies
website from which you came to our websites;
IP address;
access date and time of access;
search queries;
http and https response code;
transmitted data groups;
information about the browser and operating system of the computer.

9.4 Why is personal data processed?

When ordering, personal data that is necessary for the successful processing of the order (name and address, contact). The purpose of processing personal data is to process the customer/buyer's order and exercise the rights and obligations arising from the contractual relationship between the administrator and the buyer. The purpose of processing personal data is also to send commercial communications and carry out other marketing activities. The legal reason for processing personal data is the performance of the contract pursuant to Article 6(1)(b) of the GDPR, the fulfillment of the administrator's legal obligation pursuant to Article 6(1)(c) of the GDPR and the legitimate interest of the administrator pursuant to Article 6(1)(f) of the GDPR. The legitimate interest of the administrator is the processing of personal data for the purposes of direct marketing.

Your personal data may be processed for the following purposes:

Performance of the contractual relationship / processing of orders.
Customer account management.
Communication with customers, satisfaction assessment, publication of reviews, book recommendations, handling of suggestions, complaints and claims.
Sending information newsletters and offering our products or services.
Direct marketing and creation of personalized content and advertising.
Improving the quality of our products and services, analyzing traffic to our websites and your behavior on the website.
Operating a customer competition and delivering prizes.
Operating "product testing" for the purpose of customer reviews and delivering products.
Protecting our rights, property or safety, or the rights, property or safety of other persons.
Accounting and tax purposes.
Fulfilling other legal obligations.
Your personal data may be processed based on the following legal grounds:

Performance of a contract.
Fulfillment of a legal obligation.
The legitimate interest of the administrator in sending information newsletters.
Consent to sending information newsletters.
The processing of personal data for the purposes of fulfilling the contractual relationship, accounting and tax purposes and fulfilling other legal obligations are legal or contractual requirements. If you plan to place an order through our websites, you are obliged to provide us with your personal data for these purposes.

9.5 How long is personal data processed?

Your personal data is processed:

for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and us and to assert claims from these contractual relationships (usually 4 years);
for the period necessary to fulfill a legal obligation (accounting documents usually 5 years, tax documents usually 10 years);
for the duration of our legitimate interest in sending information newsletters;
for the duration of your consent.

9.6 To whom are personal data made available?

The following categories of our partners (recipients) may have access to your personal data:

Providers of goods transport.
Providers of accounting and tax consultancy.
Providers of IT services and hosting, in particular the BiznisWeb system.
Providers of security and integrity of our services and websites.
Providers of analytical services.
Providers of assistance services for customer support.
Providers of payment gateways (payment card providers).
Legal service providers, lawyers.
Printing and postal service providers.
Partners cooperating with us on loyalty programs.
Partners who provide direct marketing for us and partners and operators of technical solutions thanks to which we can display personalized content and advertising to you.
Public administration bodies.
Heureka.sk, for the purpose of customer satisfaction surveys.

9.7 Are personal data transferred outside the EU?

The administrator does not intend to transfer personal data to a third country (outside the European Economic Area) or an international organization. Recipients of personal data in third countries are:

Partners to whom we provide data for the purpose of analyzing traffic to our websites, your behavior on the websites and business conversions.
IT service and hosting providers, including cloud services.
Mailing service providers.

9.8 How are personal data processed?

Personal data is processed manually and automatically. We keep proper records of all processing activities in accordance with applicable law.

You are not subject to any decision based solely on automated processing, including profiling, which would produce legal effects for you or significantly affect you in a similar way. In the Vishwaguruji.press e-shop, we do not create profiles from your personal data for the purpose of analyzing or predicting your preferences, interests, economic situation, reliability, location or movements.

9.10 What are the rights of data subjects?

To exercise your rights, please contact us using our contact details provided in the introduction to these principles.

You have the following rights in relation to the processing of your personal data (Articles 15 to 21 GDPR):

The right to access your personal data.

The right to rectify inaccurate and complete incomplete personal data.

The right to erase personal data.

The right to restrict the processing of personal data.
Right to data portability.
Right to object to processing.
Right to information about automated decision-making, including profiling.
If we process your personal data based on your consent, you have the right to withdraw this consent at any time.

You also have the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection, with its registered office at Hraničná 4826/12, 820 07 Ružinov, tel.: 02/323 132 14, web: dataprotection.gov.sk/uoou.

9.11 How are cookies processed?

The cookies processed can be divided according to their validity into:

temporary cookies (so-called session cookies), which remain stored in your browser only until you close your browser,

persistent cookies, which remain stored in your browser for a long time until their lifespan expires or until you manually delete them (the duration of the cookie storage in your browser depends on the settings of the cookie itself and your browser settings).
And according to the functions:

essential, which are essential for the functionality of our websites,

preferential, which allow our websites to remember information that changes how the website behaves or looks (e.g. preferred language or the region where you are located), these cookies are not strictly necessary for the functioning of our websites, but they increase the functionality and practicality of their use,
analytical, which help us analyze your experience on our website (so-called User Experience) and thanks to which we understand how you use our websites.

We do not use third-party cookies, which are based on which multiple websites are tracked in order to provide you with personalized content and advertising on third-party websites and other sales channels.

9.12 Is data about persons under the age of 16 also processed?

Our websites are not intended for persons under the age of 16. We therefore do not intentionally collect their personal data. If we become aware that we have inadvertently obtained personal data about children under 16, we will take steps to delete that data as quickly as possible, except where: when we are required by applicable law to retain them.

9.13 Conclusion

Legal regulations and our business strategy and related methods of processing your personal data may change. If we decide to update these principles, we will place the changes on our websites and inform you of these changes. In cases where there is to be a major change to these principles, or in cases where we are required by law to do so, we will inform you in advance. We ask you to read these principles carefully and to check these principles regularly when communicating with us or using our websites.

10. Final information

10.1 Supervision of the provision of services is carried out by the District Directorate of the Police Trenčín Kvetná 7, 911 42 Trenčín and the Slovak Trade Inspection, post office box 29, Prievozská 32, 827 99 Bratislava.
10.2 These general terms and conditions and all purchase contracts concluded on their basis are governed by the laws of the Slovak Republic.

Updated on 20.1.2025